FAQ

Q: I paid for an order but have not received a confirmation email/email with tracking, can you send me one?
A: Our emails are typically flagged by spam by most mail service's filters.
It is possible that we sent an email but if ended up in your junk/spam folder. Be sure to check there, and if you don't see it, send us an email on the contact form.

Q: Can I choose Email Money Transfer on the checkout page for sending payment?
A: The payment method Email Money Transfer on the checkout page are typically reserved for Interac e-transfer and Tangerine bank transfer, which are available to Canadian customers only.

For international customers, we can accept payment with Xoom and TransferWise, two popular American payment systems that work with TD. Simply choose International Bank Wire as your payment method on the checkout page, and you will be given all our bank account info needed to send us a transfer or wire.

Q: Where is the best place to buy bitcoin and other cryptocurrencies?
A: In our opinion, Local Bitcoins (http://localbitcoins.com) is by far the best website for purchasing or selling coins. It sources bitcoin vendors closest to your physical location as well so that you can purchase bitcoin locally.

Q: Can I obtain MSDS or purity analysis for a compound?
A: Yes, just email us on the contact form if it is not available already on the product page.

Q: Is shipping enabled to the US?

For right now, we are enabling shipping to the United States. We are no longer offering reships or refunds for packages going to the US. We apologize for the inconvenience.

Q: Will I need to sign for the package?

A: No signature is required for any free shipping packages.